Shipping & Returns
If an order is placed for an item that we have in stock, we will usually ship the order out within two business days. Our regular shipping method is USPS. If you need your order by a certain date, please include the date you need the candles in the comments box during checkout. We cannot guarantee arrival date for any shipment, but we will do our best.
Lost/ Stolen Shipments
While we are not responsible for lost or stolen packages, we do our best to assist our customers when a package is lost. We always recommend contacting your local post office first as well as leaving a note for your courier explaining what happened. If they are not able to assist you further, please contact us immediately so we can file a claim, etc. If the Post Office or FedEx deems your package as lost, we will work with you to have a replacement sent out.
Package/ Product Damage
If there is damage to the package noticed during receipt of the order, please inspect the items with the carrier driver. Have the driver note the damage. Email us to let us know of the damaged products so we can get your replacements out to you. Keep the damaged items for at least five business days in case there is an inspection needed by the carrier.
Notice: CleanAFSoap may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to CleanAFSoap.
Return & Exchange Policy
If you find that you do not like the scent or product you ordered, we do take returns on unused products only. You must contact us within 72 hours of receiving your order (determined by the tracking number provided).
Customers are required to cover the shipping cost to return your order to us. Once we receive your return, we will inspect the product and, upon our approval, your refund will be issued minus the cost of shipping. Refunds will be given for returned merchandise only if authorization was approved. Refunds will not be given for damaged or used merchandise.